Manage Pulsz Account Access, Inactivity and Account Rules
Play with bonus
Pulsz allows one account per person, and account holders must be 21 or older. These rules apply whether you use Pulsz through desktop, mobile web or an app.
If you lose access to your Pulsz account, do not create another account as a replacement. Account recovery should stay tied to the existing account.
After 60 days of inactivity, an account can become Dormant. Continued inactivity can also affect account status, account closure and Coins, which can expire rather than remaining available indefinitely.
One Pulsz Account per Person
The account rule is one Pulsz account per person. Creating an additional account is not an approved way to solve an access problem with the original account.
- Users must be 21 or older.
- One account is allowed per person.
- Account access should remain tied to the existing account.
- A second registration should not be used to work around a sign-in problem.
These rules remain relevant when access is lost, because the correct next step is to recover the existing account rather than replace it.
What to Do if You Lose Account Access
If you cannot sign in, start with the existing Pulsz account. Do not register another account while trying to restore access.
- Use the details associated with the existing account.
- Confirm that you are trying to access the original account rather than creating a new one.
- Follow the available account-recovery route for the access problem.
- If an account check is requested, complete that process for the existing account.
- Escalate the issue if access still cannot be restored.
If you cannot restore access to the existing account, contact Customer Support instead of creating another account.
Duplicate Accounts Can Create Problems
A second Pulsz account should not be created as a workaround for lost access. The one-account-per-person rule still applies when the original account cannot be opened.
Using account recovery and support for the existing account helps avoid turning an access issue into a duplicate-account issue.
Inactivity and Dormant Account Status
A Pulsz account can become Dormant after 60 days of inactivity. Dormant status should be treated as an account-status consequence of inactivity rather than as an automatic statement that the account has already been closed.
- The account becomes inactive when it is not used.
- After 60 days of inactivity, Dormant status can apply.
- Continued inactivity can have further consequences under the applicable account terms.
The 60-day Dormant point and account closure are therefore related but should not be treated as identical events.
Account Closure After Extended Inactivity
Continued inactivity can lead to account closure under the applicable terms. An account that has been inactive for 60 or more days can be affected by these inactivity rules, but the 60-day Dormant status should not be rewritten as a claim that every account is automatically closed at exactly that point.
If an older account has not been used for an extended period, its current status should be checked before assuming that normal access remains unchanged.
Coins Can Expire During Inactivity
Coins can expire, so an inactive account should not be assumed to preserve Coins indefinitely. Inactivity can affect both the account status and the continued availability of Coins.
Do not rely on an inactive account as permanent storage for Coins. The applicable inactivity and expiry conditions remain relevant while the account is unused.
Account Verification Can Affect Access
An account-access issue can also involve verification when Pulsz needs to check account information. This is separate from ordinary sign-in recovery and can involve checks connected to the account, identity or location.
If an account check is required, follow the separate account verification process.
Completing the requested account checks can be necessary before the access issue is fully resolved.
Account Access and Player Safety Tools
Ordinary sign-in problems and voluntary Player Safety restrictions are different account situations. A safety restriction should not be treated as a password or normal login error.
If access is affected by a voluntary safety restriction, review the applicable Player Safety tools.
Player Safety conditions follow their own rules and should be handled separately from standard account recovery.
When an Account Problem Needs Support
Account problems can involve lost access, duplicate-account risk, verification requirements or inactivity. The next step depends on which condition applies to the existing account.
| Situation | What to Check | Next Step |
|---|---|---|
| Cannot access the existing account | Confirm that you are using the original account details | Use the existing-account recovery route rather than creating another account |
| Considering a second account | Remember the one-account-per-person rule | Continue recovery of the original account |
| Verification is required | Check which account information or evidence has been requested | Complete the requested account verification |
| Account has been inactive | Consider the 60-day Dormant status and current account condition | Confirm the existing account status before assuming normal access |
When asking for help, keep the existing account details and the specific access, verification or inactivity issue available. Do not create a duplicate account while the original issue is being resolved.
FAQ – Pulsz Account Access Questions
How Many Pulsz Accounts Can I Have?
Pulsz allows one account per person.
What Age Is Required for an Account?
Users must be 21 or older to hold a Pulsz account.
What If I Cannot Sign In?
Use the recovery route for the existing account rather than registering again. If access cannot be restored, use Customer Support for the existing account issue.
Should I Create Another Account if Locked Out?
No. The one-account-per-person rule still applies when you cannot access the original account.
Can I Create a Second Pulsz Account?
No. Pulsz allows one account per person, so a second account should not be used as a workaround.
When Does a Pulsz Account Become Dormant?
An account can become Dormant after 60 days of inactivity.
Does 60 Days Mean Automatic Closure?
No. The 60-day point can trigger Dormant status, while account closure is a separate possible consequence of continued inactivity under the applicable terms.
Can an Inactive Account Be Closed?
Yes. Prolonged inactivity can lead to account closure under the applicable account terms.
Can Coins Expire on an Inactive Account?
Yes. Coins can expire and should not be assumed to remain available indefinitely on an inactive account.
Can Verification Affect Account Access?
Yes. Account verification can be required when account information needs to be checked before an access issue is fully resolved.
Is Player Safety a Login Problem?
No. A Player Safety restriction follows separate rules and should not be treated as an ordinary sign-in error.
When Should I Contact Account Support?
Use Customer Support when an existing-account access or status issue remains unresolved after the available recovery or verification steps.